Privacy Policy

Park Lawn Heating and Cooling Inc. (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website parklawnheating.com or use our HVAC services in Etobicoke, Toronto, Mississauga, and surrounding areas. Please read this policy carefully.

1. Information We Collect

We collect information you voluntarily provide when you fill out a contact form, request a quote, book a service, call our office, or communicate with us via email or phone. This may include your name, phone number, email address, service address, and details about your HVAC system.

We may also automatically collect certain technical information when you visit our website, including your IP address, browser type, operating system, referring URLs, pages viewed, and the date and time of your visit. This information is collected through standard web server logs and analytics tools.

2. How We Use Your Information

We use the information we collect to provide and improve our HVAC services, respond to your inquiries, schedule and confirm appointments, send service reminders and estimates, process payments, and communicate important information about your heating and cooling systems.

We may also use your information for internal business purposes such as data analysis, identifying usage trends, improving our website and marketing efforts, and ensuring the security and integrity of our services.

With your consent, we may send you promotional communications about special offers, seasonal maintenance reminders, and other news about Park Lawn Heating and Cooling Inc. You may opt out of marketing communications at any time by contacting us or using the unsubscribe link in our emails.

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our business, such as payment processors, email service providers, and scheduling platforms, provided those parties agree to keep your information confidential.

We may also disclose your information when required by law, to enforce our site policies, or to protect our rights, property, or safety, or those of others. In the event of a business transfer such as a merger or acquisition, your information may be transferred as part of that transaction.

4. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. When your information is no longer needed, we will securely delete or anonymize it.

Service records and customer account information are typically retained for the duration of our business relationship plus a reasonable period thereafter consistent with applicable legal requirements and industry practices.

5. Data Security

We implement a variety of security measures to maintain the safety of your personal information. These include encryption of sensitive data, secure server configurations, access controls, and regular security assessments of our systems and practices.

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously work to protect your data using industry-standard practices.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand where our visitors come from. Cookies are small data files stored on your device that help us remember your preferences and improve site functionality.

You can control cookie preferences through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. Please note that disabling cookies may affect the functionality of certain features on our website.

We may use third-party analytics services such as Google Analytics to help us understand how visitors interact with our website. These services may use cookies to collect information about your use of our site, which is transmitted to and stored by the third-party provider.

7. Your Rights

Under applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to access, correct, or request deletion of your personal information that we hold. You also have the right to withdraw consent for the collection, use, or disclosure of your personal information, subject to legal or contractual restrictions.

To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

8. Third-Party Links

Our website may contain links to third-party websites, including social media platforms and partner sites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to remove that information from our systems.

10. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will be effective immediately upon posting to this page, and the “Last Updated” date at the top of this policy will be revised accordingly. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Park Lawn Heating and Cooling Inc.

89 Park Lawn Rd, Etobicoke, ON M8Y 0B4

Phone: (416) 832-5842

Email: info@parklawnheating.com